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§Terms of Service
Plain-English terms for using Mentoor.
The contract version lives in your signed order form or our online checkout. This page summarises what we expect from each other while you are a customer.
Acceptable use
Mentoor must not be used to:
- Deceive your usersguides should not impersonate someone else or surface misleading actions.
- Push malware or phishingwe monitor for abuse and revoke keys without notice.
- Process special-category data without basissee the DPA for what counts as special-category and how to handle it.
Service availability
We aim for 99.9% uptime measured monthly. Planned maintenance is communicated at least 24 hours in advance where possible.
Billing
Plans are billed monthly or annually. Going over your activated-user limit does not break the experience for your users — we reach out and move you to the right tier on the next cycle.
Cancel any time from Studio. The cancellation takes effect at the end of the current billing period.
Termination
Either side can terminate with 30 days notice in writing. Data is deleted per the DPA after termination.
Liability
Our aggregate liability is capped at the fees you paid Mentoor in the 12 months before the claim. Full contract terms apply — email [email protected] for the signable version.